1. Shipping Costs

Shipping costs are calculated based on the weight of your order and the shipping destination within Europe.

You can estimate shipping costs during the checkout process.

We offer free shipping on orders over $200.

2. Shipping Options

• Standard Shipping: Your order will be shipped within 3–4 business days and typically arrives within 7–14 business days.
• Expedited Shipping: For faster delivery, choose our expedited shipping option. Please contact us for a quote.

3. Delivery

We strive to ship your order as quickly as possible. However, delivery times may vary due to factors beyond our control, such as customs clearance and weather conditions.

You will receive a tracking number once your order has shipped, allowing you to monitor its progress.

4. Customs and Duties

Customers are responsible for any customs duties, taxes, or fees imposed by their country.

We recommend contacting your local customs office for more information on potential costs.

5. Returns and Exchanges

We stand behind the quality of our charcoal. If your order arrives damaged, please contact us within 7 days of delivery for a replacement or refund.

Due to the nature of our product, we cannot accept returns for customer dissatisfaction.