BLACKPEARL Privacy Policy

Effective Date: August 18, 2026

1. Introduction

BLACKPEARL is committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website (the "Site").

2. Information We Collect

We may collect the following types of information from you:

  • Personal Information: This may include your name, email address, postal address, phone number, username, password, and other similar contact information. We only collect this information if you voluntarily provide it to us, such as when you create an account, place an order, subscribe to a newsletter, or contact us.
  • Order Information: When you make a purchase, we collect information about your order, including the products purchased, order date, shipping address, billing address, payment information (processed securely by our payment processor), and any special instructions.
  • Device Information: We may collect information about the device you use to access our Site, including your IP address, browser type, operating system, device model, and unique device identifiers.
  • Usage Data: We collect information about how you interact with our Site, such as the pages you visit, the links you click, the time you spend on each page, and your scrolling behavior. This information helps us understand how our Site is being used and allows us to improve its functionality and user experience.
  • Marketing Data (Optional): With your consent, we may collect information related to your marketing preferences, such as your interest in receiving promotional emails or special offers. You can opt out of marketing communications at any time.

3. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: To process and fulfill your orders, including shipping, billing, and customer service related to your purchases.
  • Account Management: To create and manage your account on our Site, if you choose to create one.
  • Communication: To communicate with you about your orders, account, inquiries, and to provide customer support.
  • Website Improvement: To analyze website usage data and improve the functionality, design, and content of our Site.
  • Marketing (with consent): To send you marketing communications, such as newsletters, promotions, and special offers, if you have opted in to receive them. You may opt out at any time.
  • Legal Compliance: To comply with applicable laws and regulations.
  • Fraud Prevention: To detect and prevent fraudulent activity on our Site.

4. Information Sharing

We may share your information with the following third parties:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping carriers, marketing platforms, email service providers, and website analytics providers. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
  • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Choices

  • Access and Correction: You have the right to access and correct your personal information. You can update your information in your account settings or by contacting us.
  • Marketing Communications: You can opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or by contacting us.
  • Cookies: You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our Site.

7. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and encourage you to review it periodically.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: sales@charkoal.com